Services
IT support your staff will actually use
Named engineers who learn your business. Plain answers, no ticket theatre, and we tell you when something is our fault.
Response times
- A team cannot work: 15 minutes.
- A person cannot work: 30 minutes.
- Everything else: same business day.
- Security alerts: triaged around the clock by our 24/7 SOC, including weekends.
Remote first, onsite when it matters
We are based in South Melbourne and do onsite work across greater Melbourne, including the CBD, South Melbourne, Port Melbourne, Richmond, Cremorne and the inner east. Because Microsoft 365 management is cloud-native, we also support businesses in Sydney, Brisbane, Adelaide and regional Victoria remotely.
Included in the flat fee
Support is part of the $150 per user, per month fee. There are no per-ticket charges and no project charges. Office hours are Monday to Friday, 8:30am to 5:30pm, and security monitoring runs around the clock.
Book a free tenant review.
Read-only, no obligation, and you keep the findings either way. We usually respond same day.